Gambling should be a leisure activity, not a way to make money or to manage stress. BetPortal provides a set of tools to help UK players keep play under control, and partners with international support organisations for players who need help.

Set a deposit limit

You can set a daily, weekly or monthly deposit limit by emailing [email protected]. Limit decreases take effect immediately; limit increases take 24 hours to apply, a regulatory cool-off built in to prevent impulsive raises. Setting a deposit limit to zero is treated as a self-exclusion request and locks your account for a minimum of six months. Use this if you want a definitive break.

Cool-off and session time-outs

If you want a short pause rather than a full self-exclusion, request a cool-off from support. Standard windows are 24 hours, 7 days or 30 days. During a cool-off your account is fully locked; you cannot log in, deposit or wager. The lockout is binding for the requested period and cannot be lifted early.

Self-exclusion (six months minimum)

Voluntary self-exclusion locks your account for a minimum of six months. You can extend to one year, two years, five years or permanently at the point of request. Once a self-exclusion is active:

The account cannot be reopened during the period; this is binding, not at the casino's discretion
You will not receive marketing emails, SMS or push notifications
Any pending withdrawal is processed as normal; any in-account balance is returned via your last verified payment method
Re-registration attempts under different details are detected and blocked under the operator's anti-fraud framework

GamStop and UK self-exclusion

BetPortal is not part of the GamStop scheme because GamStop is a UKGC scheme and BetPortal is not UKGC licensed. If you are registered with GamStop, please do not register with BetPortal. Honouring your self-exclusion is the responsible choice; using a non-UKGC operator to bypass GamStop is a sign that you may need support, not another casino account. Contact GamCare on 0808 8020 133 (free, confidential, 24/7) for help.

Underage gambling prevention

The minimum age for opening a BetPortal account is 18. Random age verification checks are run across the player base; any account found to belong to an underage player has all winnings forfeited and is reported to the appropriate authorities. Parents and guardians can use filtering software such as Net Nanny, FamiSafe or GamBlock to prevent under-18s in the household accessing gambling sites.

Signs you may need help

Spending more time or money on gambling than you intended
Chasing losses by raising stakes or making additional deposits
Hiding gambling activity from family, friends or your employer
Borrowing money or selling possessions to gamble
Feeling guilty, anxious or depressed about your gambling
Gambling to escape problems or to relieve uncomfortable feelings
Failed attempts to cut down or stop on your own

If any of those resonate, please reach out for support. The conversation is free, confidential and helpful, and you do not need to have hit rock bottom to qualify.

UK support organisations

GamCare: free counselling and the UK National Gambling Helpline on 0808 8020 133, available 24/7
BeGambleAware: information, advice and treatment routing for UK gamblers and their families
GamStop: UK national self-exclusion scheme covering all UKGC-licensed sites
Gamblers Anonymous UK: peer support meetings nationwide
NHS Gambling Treatment Services: free specialist treatment via the NHS in England, Scotland and Wales

Self-assessment

The BeGambleAware self-assessment quiz (based on the Problem Gambling Severity Index, PGSI) takes 5 minutes and gives a confidential indication of whether your gambling is in a healthy or worrying range. If the result flags up risk, the next step is a call to GamCare on 0808 8020 133.

Responsible Gambling